Terms and conditions

This document outlines the rules and guidelines for using our website. By accessing our site, you agree to be bound by these terms. Please review them carefully.

Unless they are superseded by an executed agreement, these sale terms and conditions (the "Terms") shall govern the sale and usage of all MESH products, accessories, and services (the "Products") sold by MESH Group LLC ("MESH"). These Terms shall further govern the licensing of all software products related to or incorporated into MESH's Products (the "Software"). Should you have any questions regarding the application of these Terms, please contact MESH at mesh@mesh.lv.

No other terms and conditions and/or agreements issued by MESH and are related to any other products than those specified here are in force for MESH products, accessories, or services.
Products should be ordered by submitting a Purchase Order directly to a MESH sales representative. Given that web shop details are to be skipped, this method will serve as the primary means of purchase.

The price quoted for MESH products does not include any applicable taxes or shipping charges. The total amount due will be calculated based on the delivery address and the selected delivery option, ensuring transparency and accuracy in billing.

A Purchase Order is considered accepted when the customer receives a written order confirmation from MESH (the “Confirmation”). This Confirmation from MESH constitutes a binding agreement to purchase and facilitate delivery of the Product(s) as specified in the Purchase Order.
Payment for the Product must be performed via wire transfer only.

A failure to pay for the product, at MESH's sole discretion, may be grounds for suspending or canceling the relevant Purchase Order. Payment questions may be directed to mesh@mesh.lv.

MESH's customers shall be responsible for paying all costs associated with shipping MESH's Products from MESH's facilities to a site of the customer's choosing, including all carrier costs and any pertinent export or customs taxes. Should MESH pay any of these costs, it will invoice them to the customer.

MESH is not responsible for the customer's local taxes, customs fees, duties, or levies of any kind.
In some cases, the goods might not be available to all countries.

MESH is delivering the Products worldwide. However, there might be restrictions for some territories and countries according to the legislation of the European Union and Latvia. Technical difficulties may also impact the ability to deliver to specific locations.

Please contact us at mesh@mesh.lv in case of questions.MESH processes the purchase orders within five (5) working days. All Products will be delivered directly to the delivery address provided in the customer purchase order, using similar delivery services such as DPD for deliveries in Latvia, DHL Express global delivery service, FedEx for US deliveries, or other freight-forwarding service partners. NO SHIPPING TO PO BOXES.

Shipping and handling costs are automatically added to the customer’s invoice based on the weight of the order, the destination country, and the selected delivery method.The customer is solely responsible for ensuring the Products comply with the local laws and regulations upon purchase of the Products.

Customers are responsible for possible import customs and taxes.After dispatching the order, MESH will send a delivery notification with a tracking link to the customer’s email address.

MESH may deliver goods in one or more parcel(s).
MESH shall have the right to cancel any Purchase Order submitted pursuant to these Terms for any reason whatsoever by sending a written notice to the applicable customer. In the event of a MESH cancellation, MESH’s sole responsibility shall be a refund of the customer’s payment no later than 30 days after transmitting its notice of cancellation. A customer may withdraw its Purchase Order at any time before MESH issues its Confirmation. After MESH issues its Confirmation, however, all cancellations are subject to a cancellation fee equal to 20% of the Purchase Order’s value or, in the event of a partial cancellation, 20% of the purchase price for all Products cancelled.

By submitting the Purchase Order, each customer acknowledges the cancellation fees described above are reasonably based on the damages MESH will experience in the event of a cancellation, which may be difficult to otherwise ascertain, and further agrees such fee represents fair compensation under the circumstances and is not a penalty.
MESH grants its customers a nonexclusive, nontransferable license to use the Software incorporated into or associated with its Products solely for the purpose of operating and managing the Products. MESH's customers are prohibited from selling the Software or sharing the Software with MESH's competitors or any other third party.

MESH's customers are further prohibited from copying, modifying, or otherwise altering the Software. Each customer is advised that the Software associated with MESH’s Products may contain protected trade secrets, which the customer is precluded from disclosing. The customer shall not disassemble, decompile, or reverse engineer the Software nor permit any third party to do so. MESH reserves all rights in the Software not expressly granted to the customer by this limited license.
All intellectual property rights in or related to the Products including, but not limited to, patents, trade secrets, know-how, copyright, trademarks, service marks, and mask rights, registered or unregistered, owned or otherwise used by MESH, as well as all goodwill related thereto, are and shall remain at all times the exclusive property of MESH. None of the foregoing property rights may be exploited by MESH’s customers except as provided in these Terms nor shall such rights be transferred to MESH’s customers except as expressly provided in these Terms. Each customer shall take reasonable measures to protect MESH’s intellectual property rights.

MESH’s names and logo are proprietary trademarks and shall not be used without MESH’s explicit permission. The customer shall further not alter or remove any proprietary marks, logos, or labels on MESH’s Products.
All confidential and proprietary information transmitted by MESH to its customers, whether disclosed orally or in writing, shall be kept confidential and shall not be disclosed to MESH's competitors or any other third parties (“Confidential Information”). Such Confidential Information shall be handled by each customer with the same care as the customer would exercise in handling its own Confidential Information, but not less than reasonable care under the circumstances.

MESH's Confidential Information shall not be disclosed to any third party without MESH's prior written consent unless disclosure is necessary to enforce these Terms or comply with a valid legal request, such as a subpoena, but then only to the extent necessary to uphold these terms or comply with the law. In no event shall MESH's Confidential Information be disclosed to its competitors.
MESH reserves the right to change these Terms and Conditions at any time. We would therefore ask that you check the Terms and Conditions at regular intervals.
MESH and its customers shall each be responsible for identifying and complying with all applicable export and import control laws and regulations associated with the sale and use of MESH's Products. Each customer submitting a Purchase Order represents and warrants they will not export or re-export the Products, the Software, or any technical documents concerning the same to any destination or person restricted under applicable law, without first obtaining the necessary authorization from the appropriate governmental entity or agency.
To the maximum extent allowed by law, each customer submitting a Purchase Order indemnifies MESH against any and all third-party claims and associated damages and expenses (including attorney’s fees) arising out of the customer’s breach of these Terms or use of the Products.
These Terms and any sales completed pursuant to them for customers in the United States shall be governed by and construed in accordance with the laws of Latvia, European Union, without respect to its conflict of laws principles. Any dispute arising out of or in any way related to these Terms or a sale completed pursuant to them shall be resolved by submitting the matter for binding arbitration in Latvia, European Union. Any arbitration submitted pursuant to these Terms shall be presided over by a single arbitrator and conducted in accordance with the rules of arbitration in effect at the time of filing in Latvia. The arbitrator's decision shall be binding and enforced as a final judgment in accordance with the law of Latvia. By submitting the Purchase Order, each of MESH’s customers hereby consents to the vesting of jurisdiction and venue in accordance with this clause, and they irrevocably waive any and all objections they may have to the same. The prevailing party in any dispute shall be entitled to reimbursement for all of its arbitration and court costs (if any) and any enforcement-related expenses including, but not limited to, their reasonable attorney's fees.

By submitting the Purchase Order, each of MESH’s customers agrees to resolve their dispute(s) with MESH on an individual basis. No customer or group of customers may participate in or bring a class, consolidated, or representative action against MESH in court or elsewhere. Class arbitrations, class actions, and private attorney general actions are prohibited by these Terms.

The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded and is not applicable to these Terms or any Products associated herewith.
For all customers outside of the United States, these Terms and any sales pursuant to them shall be governed by and construed in accordance with the laws of Latvia and shall be resolved by binding arbitration of the Latvian Chamber of Commerce according to its rules conducted in Riga, Latvia. Any such arbitration shall be presided over by a single arbitrator and conducted in English. The arbitrator’s decision shall be binding and enforced as a final judgment in accordance with applicable law. The prevailing party in any dispute concerning these Terms shall be entitled to reimbursement for all of their arbitration and court costs (if any) and any enforcement-related expenses including, but not limited to, its reasonable attorney’s fees.

The United Nations Convention on Contracts for the International Sale of Goods is expressly excluded and is not applicable to these Terms or any Products associated herewith.
Any arbitration filed pursuant to these Terms must be commenced within one year of the date the party asserting the claim knew or should have known of the act, omission, or default giving rise to the claim in question; there shall be no right to any remedy for a claim filed outside of this time period. If applicable law prohibits a one-year limitation, all claims must be asserted within the shortest time period permitted under applicable law.
Nothing in these Terms shall be construed to create a partnership, joint venture, or other agency relationship between MESH and its customers.

Each person submitting a Purchase Order to MESH represents they have authority to effect the sale proposed therein and bind the proposed buyer to these Terms. When the proposed buyer is a legal entity, the individual submitting the Purchase Order represents they have obtained all prior authorizations and approvals necessary to complete the sale proposed in their Purchase Order.

Unless they are superseded by a written agreement, these Terms constitute the complete and exclusive agreement between MESH and its customers and supersede all prior or contemporaneous agreements, communications, or understandings, whether written or oral, regarding the same subject matter.

Any delay in enforcing these Terms shall not be deemed a waiver of future enforcement. No waiver or amendment respecting these Terms shall be enforceable unless they are in writing, and a written waiver shall only be effective for the subject matter it describes.

MESH shall not be responsible for any delays or failures arising out of causes beyond their control. Such causes may include, but are not restricted to, acts of God or of the public enemy, fires, floods, epidemics, riots, quarantine restrictions, strikes, freight embargoes, earthquakes, electrical outages, computer or communications failures, severe weather, and acts or omissions of subcontractors or third parties.All notices, requests, demands, directions, and other communications required by these Terms shall be in writing and directed to the individuals at the address named in the Purchase Order. Any notice sent pursuant to these Terms shall be deemed to have been duly given upon receipt if delivered in person, by overnight courier service, or electronic mail (if receipt is confirmed) and upon the earlier of receipt or five days after mailing if sent by registered or certified mail.

Should any part or portion of these Terms be deemed invalid, such part or portion shall be revised in a manner that renders it enforceable to the full extent permitted under applicable law. If any part or provision cannot be revised and is stricken, all remaining parts or portions shall continue in full force and effect as if these Terms had been written without the invalid part or portion.
MESH Group LLC has established a reputation for providing high-quality products to its customers and stands behind each product it manufactures. Accordingly, MESH warrants the products it manufactures will be free from defects in material or workmanship and will function in accordance with their official written specifications for a minimum of two years, provided they are used and stored in accordance with industry standards and any unique handling instructions provided by MESH.

While MESH warrants all of its products will function in accordance with their official written specifications, MESH does not warrant all products will function uninterrupted or error-free. Further, verbal or informal specifications will not be covered by the Warranty. For a product specification to be enforceable, it must be stated in MESH's official literature. No product shall be considered defective or otherwise in breach of the Warranty simply because it needs to be adapted to or does not comply with the laws and regulations (including frequency range) of the customer's home country or jurisdiction.
The standard Warranty for MESH products applies for 24 months after they are shipped to the customer. However, a different warranty period may be applied to a specific order or agreement. The actual warranty period will be detailed in an invoice sent along with the product(s).

This comprehensive approach ensures that customers are fully aware of the warranty coverage for their purchased products, providing clarity and confidence in the support offered by MESH.

No verbal extensions or modifications of the Warranty shall be enforceable.
Products may contain Li-ion batteries, which are charged to 50%. To extend the life cycle of the built-in Li-ion battery, it is recommended to store products with the battery charged to 50%. The warranty period for the built-in battery is 12 months. No warranty applies to replaceable batteries. The performance of the built-in battery is deemed acceptable if it powers the respective unit for more than 60% of the specified working time at room temperature (20°C / 68°F). Replacement of the built-in battery should be performed by authorized personnel of the Supplier – MESH Group LLC.
The Warranty shall be voidable at MESH’s discretion in any circumstance where a MESH manufactured product has been damaged by a customer’s conduct or an act of God, including, but not limited to: a.) damage caused by the customer’s improper use of the product; b.) mechanical damage caused by a physical impact; c.) the accumulation of moisture or water in a product’s housing; d.) damage caused by wind, hail, rain, animal, insect, or other environmental events; and e.) electromagnetic damage caused by a power surge, overvoltage, or a lightning strike. For the Warranty to remain effective, all repairs and modifications to a product, including its software, must be performed by MESH, and the Warranty shall be voidable at MESH’s discretion in any circumstance where a customer or its agent opens a product’s housing or otherwise attempts to modify or repair a product, including its software, without MESH’s permission. Currently, no third parties are authorized to repair MESH’s products.
In the event a MESH manufactured product does not conform with the Warranty, MESH will fix or replace the nonfunctioning product in accordance with the return and repair policy outlined. These options shall be a customer’s sole remedy.In no event shall MESH be liable for any indirect, incidental, special, or consequential damages arising out of or relating to the sale or use of its products, whether or not MESH has advance notice of the possibility of such damages.

MESH’s sole and exclusive maximum liability for any legal claim associated with a sale completed pursuant to these terms or the warranty, regardless of whether such claim sounds in contract or tort, law or equity, shall not exceed the price of the product(s) sold to a given customer. By submitting their purchase order, each customer knowingly waives any and all claims and damages precluded by the foregoing limitations including, but not limited to, all claims associated with personal injuries (including any claims based in product or strict liability), lost revenue and profits, loss of technology, loss of rights or services, unfair competition, and commercial losses of any kind.
If the Customer has not received the goods, they can contact MESH to help solve the problem. The claim of non-received goods should be raised within 60 days from the date of payment. No assistance will be available after the term of 60 days has passed. Before raising a claim to MESH, the Customer should ascertain that a parcel has not been received by any other person on the Customer's premises and that the parcel is not left with any of the neighbors, etc.

MESH reserves the right to perform an investigation for a period of 20 days. In the case when MESH decides to compensate the Customer for the losses, either a new product may be sent to the customer or the price for the ordered product may be returned to the Customer.

If the Customer is not satisfied with a received product, they can proceed as described. Restocking and Refund are not applicable for a legal entity.

Physical persons who are residents of the US and Canada may request Restocking and Refund within 60 days from the date of payment. No Restocking and Refund will be available after the term of 60 days has passed.

Physical persons who are residents of any country outside the US and Canada may require Restocking and Refund within 14 days from the date of payment. No Restocking and Refund will be available after the term of 14 days has passed.No more than one product (set), or a product for a price exceeding EUR 700 or USD 750, can be Restocked.

If the Restocking is accepted by MESH, the product(s) must be returned – unused, in brand new condition, without any defects, dirt, or scratches, containing all original labels, complete as received, in the original package. The shipment back to MESH is the responsibility of the Customer.If the Customer fails to meet all of the Restocking rules mentioned above, MESH reserves the right to refuse the Refund or reduce the amount of money returned.If the Customer has not requested Restocking, a Refund, or raised a claim within 60 days from the date of the Invoice, the product (set) is considered to be accepted by the Customer.
Shipping to MESH
Should a defect be identified in a product manufactured by MESH, clients are instructed to contact MESH through service@mesh.lv for detailed return procedures. Following these instructions, the faulty product must be sent back to MESH in its original packaging (or similarly protective packaging) to the specified facility address.

Standard shipping address is:

Dambja street 5,
Riga, LV-1058,

This process ensures that the product is properly returned and handled efficiently for repair or replacement.

All returns shall be sent to MESH at the customer’s expense, and shall not be considered delivered until they arrive at MESH’s facilities. MESH assumes no responsibility for and shall not be liable for any products damaged while in transit to MESH’s facilities. MESH strongly recommends the customer purchase an appropriate amount of insurance from the carrier they use to return the product(s) to MESH.
Nonfunctioning product(s) shall be evaluated and treated as follows:

**DOA.** Any product discovered as nonfunctioning within 30 days after it is shipped to the customer, for any reason other than a customer’s misuse or mishandling, shall be deemed “Dead on Arrival” or “DOA” and replaced free of charge. MESH products will be replaced no later than 20 business days after MESH verifies its nonfunctioning status.

**Warranty Repair.** All products subject to the Warranty shall, depending on the circumstances, be repaired or replaced free of charge within 20 business days of their arrival at MESH’s facilities.

**Non-warranty Repairs.** There are types of MESH products that are applicable for repair, as well as there are products that are non-repairable. MESH will describe the options when responding to the respective RMA request. If applicable, MESH will repair a product for a period of 5 years after it is delivered to the customer. All products repaired outside of the Warranty shall be repaired at the customer’s sole expense. A quote for repair shall be provided to the customer via e-mail prior to the product being received by MESH or within a reasonable time after the product arrives at MESH’s facilities. All repair and shipping costs must be paid by the customer in advance. MESH shall repair and ship the nonfunctioning product within 20 business days of receiving full payment for the repairs.
All repaired products shall be subject to the Warranty for a period of six months after they are repaired. This additional warranty described herein may extend but shall in no way reduce any preexisting warranty periods already applicable to the product.
If a given product is covered by the Warranty, MESH will pay the shipping costs associated with returning it to the customer. If a product is outside of the Warranty, the customer shall pay all costs associated with transmitting it to and from MESH. An estimated cost of return will be included in any repair invoice sent to the customer and must be paid before MESH will return a repaired product.
Any non-functioning product remaining in MESH’s possession for three months after a customer receives an invoice for repairs because the customer has failed to pay the invoice in question shall be considered abandoned. A customer’s rights in all abandoned products shall be considered forfeit, and MESH shall have the right to reprocess such products in any manner it sees fit.
We reserve the right to update or change our Terms and Conditions at any time, and you should review these Terms and Conditions periodically. Your continued use of the Service following the posting of any modifications to the Terms and Conditions on this page signifies your acknowledgment of such modifications and your agreement to follow and be bound by the modified Terms and Conditions.